Prepare My Home

Report an outage: 3 ways

1. Report with the PGE app
2. Report online
3. Report by phone:
   • 503-464-7777 (Portland)
   • 503-399-7717 (Salem)
   • 800-544-1795 elsewhere

When you report an outage you can also request an update.

Download the PGE app

It’s the easiest way to report an outage and get updates. Plus you can also pay your bill and track your energy use. Learn more about the PGE app.

Create an outage kit

Ensure everyone in the home knows where to find it. Your outage kit should include:

• Flashlights and battery powered or hand-crank radio
• Extra batteries
• Car chargers for cell phones and laptop or tablet computers
• A battery powered clock
• Emergency phone numbers including PGE outage numbers

Other handy items

• Bottled water (if you rely on electricity to pump water)
• A manual can opener
• Disposable plates and utensils
• Extra blankets or sleeping bags
• Battery-powered camp lantern
• Comfort items like playing cards or favorite books