PGE ranks highest in the West in business customer satisfaction among large utilities

JD Power announces survey results – PGE tops other large electric companies in the West

Dec. 15, 2017

PORTLAND, Ore. – Portland General Electric ranks highest in business customer satisfaction among large utilities in the Western region, according to the JD Power and Associates 2017 Electric Utility Business Customer Satisfaction StudySM released this week.

PGE earned high marks from business customers in all six areas of the research study, including:

  • Customer Service
  • Billing & Payment
  • Power Quality & Reliability
  • Communications
  • Corporate Citizenship
  • Price

The results were consistent - in each of the six factors explored by JD Power, customers put PGE in the top 10 percent.

“We know how important it is to provide excellent customer service and be our customers’ most-trusted energy partner,” said Bill Nicholson, senior vice president of Customer Service, Transmission & Distribution. “We also appreciate the high marks on power quality and reliability – they’re a key to our customers’ success and important for our state’s economic development.”

Here’s what customers said about PGE in the JD Power survey:

  • “I think PGE does a fantastic job overall. Customer service is very good and power outages are very infrequent. Great job.”
  • “Overall, PGE has been a great company to partner with on energy related projects….”
  • “What I like the most is the renewable energy program we are participating in. I think that is something that really matters in the long term.”
  • “They value their longstanding customers and that means something. If we were given the opportunity to switch, I don't think I would switch.”

The JD Power 2017 Electric Utility Business Customer Satisfaction Study, now in its 19th year, measures satisfaction among business customers of 87 targeted U.S. electric utilities. In aggregate, these utilities provide electricity to more than 12 million business customers. Satisfaction is calculated on a 1,000-point scale.

The study is based on responses from more 19,000 online interviews with business customers who spend at least $200 a month on electricity.

About Portland General Electric Company
Portland General Electric (NYSE: POR) is a fully integrated energy company based in Portland, Oregon, serving approximately 887,000 customers in 51 cities. For more than 130 years, PGE has been delivering safe, affordable and reliable energy to Oregonians. Together with its customers, PGE has the No. 1 voluntary renewable energy program in the U.S. With approximately 3,000 employees across the state, PGE is committed to helping its customers and the communities it serves build a clean energy future. For more information, visit

About JD Power
JD Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. JD Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, JD Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit

For more information contact: Stan Sittser, PGE, 503-464-8271,