National email scam reaches local energy users
PGE, NW Natural and Pacific Power want customers to be aware of suspicious email activity
Jan. 14, 2014
PORTLAND, Ore. — Portland General Electric (NYSE:POR), Northwest Natural Gas Company, dba NW Natural (NYSE:NWN), and Pacific Power customers are targets of a widespread scam over email.
The scam emails have so far claimed to be from Atmos Energy, a natural gas utility based in Dallas, Texas and PG&E, a combined natural gas and electric utility in San Francisco, California, that is not affiliated with PGE in Oregon. The emails have been sent to people throughout the United States including to customers of PGE, NW Natural and Pacific Power.
The fraudulent billing message tells customers that their Atmos or PG&E bill is ready and provides a hyperlink to view it. If the recipient clicks on the link, it takes them to a compromised website that harbors malware. Anyone who receives this email should not click on any hyperlinks.
If PGE, NW Natural or Pacific Power customers are not sure about the authenticity of an email that appears to come from their utility, they are encouraged to go directly to the PGE website, www.portlandgeneral.com, NW Natural website, www.nwnatural.com, or Pacific Power web- site, www.pacificpower.net where they can log into their accounts and review their statements.
If you have any questions regarding this scam, customers can also contact PGE customer service at 503-228-6322 or 800-542-8818, NW Natural at 800-422-4012 or Pacific Power at 888-221-7070.
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About Portland General Electric Company
Portland General Electric (NYSE: POR) is a fully integrated energy company based in Portland, Oregon, serving approximately 887,000 customers in 51 cities. For more than 130 years, PGE has been delivering safe, affordable and reliable energy to Oregonians. Together with its customers, PGE has the No. 1 voluntary renewable energy program in the U.S. With approximately 3,000 employees across the state, PGE is committed to helping its customers and the communities it serves build a clean energy future. For more information, visit PortlandGeneral.com/CleanVision.
About NW Natural
NW Natural (NYSE:NWN) is headquartered in Portland, Ore., and provides natural gas service to about 689,000 residential, commercial, and industrial customers in Oregon and Southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest. Additional information is available at NWNatural.com.
About Pacific Power
Pacific Power provides electric service to more than 740,000 customers in Oregon, Washington and California. Our goal is to provide our customers with value for their energy dollar, and safe, reliable electricity. Pacific Power is part of PacifiCorp, one of the lowest-cost electricity producers in the United States, with almost 1.8 million customers in six western states. Information about Pacific Power is available on the company’s website, Twitter, Facebook and YouTube pages, which can be accessed via PacificPower.net.
For more information contact: Nicole Mertens, PGE, 503-464-8717, Nicole.Mertens@pgn.com