Property Managers

Everything you need to get started

Managing a new property?

Your time is valuable. To ensure your request is processed quickly, email business.services@pgn.com or fax us the information below at 503-612-3940.

New customers will need to establish credit with PGE by providing either a Social Security number or a Federal Tax ID number (EIN). Property owner name should match line 1 of their W9.

What you’ll need

  • A current management agreement that includes the terms of the agreement, with the signature of the property manager and the property owner, and a description of the property.

    or
  • A letter of authorization from your property owner in place of a management agreement. Please include the property owner’s name, a description of the property and signatures from all parties.
  • Rent roll or a list of all units with complete street addresses.

Information to include in your email or fax

  • The business name as it appears on line 1 of the W9 and in the Oregon Secretary of State business registry. To include an Assumed Business Name or a Doing Business As name, a registered legal entity must be designated.
  • Start date of service for vacant units and house accounts.
  • Key contact information:
    • Property manager – phone and billing address
    • Property owner – phone and billing address
    • Contact person or on-site manager – phone and billing address
    • Facilities manager – phone and billing address
    • Accounts payable – phone and billing address

Updating an existing agreement?

  • Email or fax us your request
  • Include a rent roll for all meters affected, including house accounts

Property Managers FAQ

What is the Oregon Secretary of State Business Registry?

The Oregon Secretary of State Business Registry is a way to announce to the public and other businesses who is doing business under the registered name.

What should I do if service is off?

Call us if the service is off. Depending on the status of the account, we will let you know the quickest way to get it restored.

Representatives are available at 800-822-1077, Monday through Friday from 7 a.m. to 6 p.m.

For safety, turn off the breakers inside the home.

What should I do if I have a new tenant?

Call us at 800-822-1077 from 7:00 a.m. to 6:00 p.m. on or before the date of the change.

How can I change the billing address?

Provide the new mailing address in the following format:

Property owner name
Attn: Property Manager Name
Optional: DBA: Assumed Business Name
Street Address
City, State, Zip Code

If this applies to more than one address or management agreement, provide rent rolls for all affected properties.

Email: business.services@pgn.com
Fax: 503-612-3940
Phone: 800-822-1077, weekdays from 7 a.m. to 6 p.m.

What if I’m no longer managing the property?

Provide the following information:

  • Date the management agreement ended
  • Date of sale, if the property has changed ownership
  • Contact information for the owner
  • Confirm removal or continuance of interim billing
  • If this applies to more than one address or management agreement, provide rent rolls for all affected properties

Email: business.services@pgn.com
Fax: 503-612-3940
Phone: 800-822-1077, weekdays from 7 a.m. to 6 p.m.

Why did my final balance transfer?

If a final balance remains unpaid, it is transferred to one of your active accounts to prevent involvement with a collection agency.