Property Managers

Everything you need to get started

New property management agreement?

Start a new management agreement with PGE.

New Landlord Agreement

For landlords and property owners

New Property Management Agreement

For authorized property management companies

Note: A signed copy of the Customer Authorization of Property Management document is required from the property owner or landlord to complete a new agreement.

New Utility Management Agreement

For utility management companies or third-party billers

Note: A signed copy of the Customer Authorization of Utility Management document is required from the property owner or landlord to complete a new agreement.

Update an existing agreement

Change a billing address, contact information or billing and notification preferences.

Update Landlord Agreement

For landlords and property owners

Update Property Management Agreement

For authorized property management companies

Note: A signed copy of the Customer Authorization of Property Management document must be on record to complete any updates to an existing agreement.

Update Utility Management Agreement

For utility management companies and third-party billers

Note: A signed copy of the Customer Authorization of Utility Management document must be on record to complete any updates to an agreement.

Authorized personnel

Update Authorized Personnel

To add, remove, or update authorized personnel for an existing agreement

Note: You must first complete the Authorized Personnel document and have it signed by the property owner or landlord before uploading to the online form.

New tenant and stopping service

Do you have a new tenant or have you sold the property?

Stop Service Agreement

Use this form to stop service for an account and remove yourself from being financially responsible.

Property Managers FAQ

What is the Oregon Secretary of State Business Registry?

The Oregon Secretary of State Business Registry is a way to announce to the public and other businesses who is doing business under the registered name.

What should I do if service is off?

Call us if the service is off. Depending on the status of the account, we will let you know the quickest way to get it restored.

Representatives are available at 800-822-1077, Monday through Friday from 7 a.m. to 6 p.m.

For safety, turn off the breakers inside the home.

How can I change the billing address?

For updates to an existing agreement, including billing address and billing preferences, use the Update Property Management Agreement form.

If this applies to more than one address or management agreement, provide rent rolls for all affected properties.

What if I’m no longer managing the property?

If there has been a change of management or if the property has been sold and you need to be removed, fill out the Update Property Management Agreement form.

If this applies to more than one address or management agreement, provide rent rolls for all affected properties.

Why did my final balance transfer?

If a final balance remains unpaid, it is transferred to one of your active accounts to prevent involvement with a collection agency.

How does interim billing work?

We have a billing program which allows automatic billing between tenants. With this arrangement electric service will be left on when a tenant moves out. Your account will be billed for the service from the time the tenant closes their account up until we receive notification that a new tenant is moving in.

Should you choose not to participate in the automatic billing option, electricity may be disconnected between tenants. As a result, a reconnection fee may be charged. Any past due balances and applicable deposits will also be due before service will be restored.

How do I authorize someone to access my account?

To grant a third-party access to your account (property management company or utility management company), an Authorized Personnel Form may be required.

You can add up to 5 individual users to an account. This will allow for online access and registration.

To add employees to an account, please complete the Update Authorized Personnel form.

How can I access my bill online?

To access a bill online, you must be listed on the account and registered on PortlandGeneral.com.

  • Sign in
  • Select View Bill on the Account Summary page
  • To view past bills, select View History
  • To manage multiple accounts, select Add or Remove Accounts at the top of the page. Once you add additional accounts, an account list will appear on the Account Summary, which allows you switch between accounts.
  • To enroll in Paperless Bill, select the option in the Billing & Payment section
  • To manage large groups of accounts, sign in to biz.portlandgeneral.com