Billing System Upgrade
This spring, we’re introducing our new billing system, which lets us provide you better, more secure service – today and in the future.
We want to share an important change with you ahead of time so that you know what to expect. You will receive a new account number. Depending on how you pay your bill, you may need to update your payment method once you receive your new account number.
There’s nothing you need to do now; we’ll share more information about steps you may need to take, as well as other changes coming your way. And you can come back to this page for the latest information and frequently asked questions.
The right time to upgrade our system
When you select a billing system, you choose one that you know you can get the most out of, for the longest time. That’s what we did 16 years ago when we put our current system into place – and over the years, we’ve made adjustments to get the most out of it.
But the latest technologies can now provide better, more efficient solutions. That’s why the time is right to make this change. The new system will allow us to effectively provide you the service you expect and deserve.
Protecting your personal information is a priority for us. In the often-changing world of cyber threats, the technology we use to serve you must meet security needs – today and in the future.
This important upgrade ensures that our billing system follow the latest cyber security guidelines, so your personal information continues to stay safe.
Better tools, better service
In the future, customer service representatives will be able to see your account information more easily and connect you to the information you need, saving you time and hassle.
And with a better view of your account and your preferences, we’ll be able to make recommendations to help you better understand and manage your account.